Terms and Conditions

Last updated: 6 November 2026

These Terms and Conditions ("Terms") are an agreement between you and BRAAVAS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ("we", "us", "the seller"), KRS 0001139326, NIP 6762681705, REGON 540223302, ul. Szlak 77/222, 31-153 Kraków, Poland. They cover https://thecoop.games (the "store") and the Minecraft Java server at play.thecoop.games (the "server").

The Coop is an independent Minecraft server and store. It is not affiliated with or endorsed by Mojang or Microsoft. Purchases do not include a Minecraft game licence or Microsoft account.

By creating an account or paying for a rank, Victory Coins, or store balance, you agree to these Terms and to the Refund Policy. If you do not agree, do not buy.

1. What you can buy

• Ranks. Pro is €4.99: a [Pro] chat prefix and one lobby particle. Ace is €9.99: an [Ace] prefix, two particles, and a gold name color if you have none equipped. Legend is €19.99: a [Legend] prefix, three particles, a gold name color if you have none equipped, and an end rod trail if you have none equipped. Ranks are cosmetics. They do not add health, damage, or gear, and they do not include Victory Coins.
• Survive Disasters is free. Type /play disasters. The challenges, one at a time, are Lightning, Fire, Poison, Arrows, Launch, Wither, Lightning, and Final. Clearing them pays 200 Victory Coins. That payout is earned by playing. It is not a purchase and has no cash value.
• The cosmetic shop is free to open. Type /shop on the server. The chest sells particles, trails, name colors, join messages, and join sounds for Victory Coins. The same list, with prices, is on this website. It does not sell tools, armor, food, or blocks.
• Victory Coin packs. 1,000 coins for €4.99, 2,500 coins for €9.99, and 6,000 coins for €19.99. You can buy a pack without a rank. Bigger packs include more coins than the base rate. Coins spend on cosmetics in /shop. They are not cash and cannot be withdrawn.
• Store Balance is prepaid credit for purchases in The Coop webstore. It is separate from Victory Coins used inside the game. Store Balance is maintained in EUR: 100 credits equal €1, and a €10 top-up adds 1,000 credits. You may use it to buy ranks and Victory Coin packs in this store only. Store Balance cannot be sold, gifted, transferred to another user or used with another merchant. It has no ordinary cash-withdrawal facility. Eligible refunds return to the original payment method under our Refund Policy; they are not withdrawals or transfers. You can request a refund using Request refund where available in your account, or contact play@thecoop.games or +48 725 456 571. These contact routes remain available if the account option is unavailable.

A rank or coin pack is a personal license to use that feature on one server account. You cannot sell, gift, or transfer it. Cosmetics from /shop stay on the account. They are not items in your inventory. Ordinary blocks and items you pick up in the world can still drop if you die outside a round. We do not sell those items, and we do not keep an inventory backup.

2. Account and delivery

The username on your account is the Minecraft Java name we deliver to. It must be the name you use on play.thecoop.games. You can change it until you buy your first rank or coin pack. That purchase locks the username to the account. Adding store balance does not lock it. If the locked name is not the name you play, we cannot deliver what you bought. The server uses Minecraft Java 1.20.4 or newer.

Following confirmed payment, ranks or purchased coins are delivered to your linked Minecraft account, or Store Balance is credited. See the Cancellation Policy for immediate-supply consent and withdrawal rights. Contact support if delivery or a confirmation message is missing.

You are responsible for keeping your password private and for purchases made from your account. One person, one account. Do not register a name you do not play.

3. Age

If you are under 18, a parent or guardian must agree to these Terms and to the purchase, and they are responsible for it. You must be allowed to use the payment method you choose.

4. Duration of ranks and features

Ranks are one-time purchases and do not renew automatically. The purchased rank remains available on your linked account while The Coop operates the relevant rank feature. A rank purchase is not a guarantee that the server or every individual effect will operate forever.

We may update cosmetic details and game modes. If we permanently withdraw a paid feature, we will offer an appropriate replacement or refund as described in our Refund Policy and required by applicable law. These Terms do not remove statutory consumer rights. Changes to these Terms do not retrospectively reduce rights attached to an earlier purchase.

5. Prices and payment

You can view prices and your balance in EUR, USD or GBP. Internal Store Balance accounting and payment invoicing are in EUR. Review the final EUR amount on the payment page before confirming payment. Your payment provider may apply its own conversion rate or fees if your payment account uses another currency.

The payment provider handles card details. A redirect alone is not proof of payment. Contact support with your order reference if payment confirmation or delivery is missing. Refunds and account restrictions remain subject to statutory consumer rights.

6. Server rules

Playing on the server is separate from owning a perk. Cheating, harassment, payment fraud, or reselling perks can lead to a ban. A ban does not by itself refund perks you have already used. Unused store balance may still be reviewed under the Refund Policy.

7. Cancellation and refunds

Our Cancellation Policy explains how to cancel and when a right of withdrawal may end for digital content supplied immediately with your express consent. Our Refund Policy explains remedies for delivery problems and the return of unused Store Balance.

You may request a refund of the unspent part of a Store Balance top-up within 14 days of that top-up, including where part has already been used. Amounts already spent on delivered digital products follow the rules for those products. Submit a request through your account or email play@thecoop.games if you cannot access it. Nothing in these policies limits mandatory consumer rights.

8. Law and complaints

Polish law applies to these Terms. If you are a consumer in another country, you keep the mandatory consumer rights of that country. These Terms do not remove those rights.

Write to play@thecoop.games first and include your account email, username, and what went wrong. If we cannot resolve it, you can use the courts that are open to you as a consumer, including the courts of Kraków, Poland.

9. Contact

BRAAVAS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
KRS: 0001139326 · NIP: 6762681705 · REGON: 540223302
ul. Szlak 77/222, 31-153 Kraków, Poland
play@thecoop.games
+48 725 456 571