Cancellation Policy

Last updated: 6 November 2026

This policy applies to purchases from The Coop at https://thecoop.games, operated by BRAAVAS Sp. z o.o. It explains cancellation requests separately from refunds for faulty or undelivered products.

1. How to cancel

Where the Request refund option is available in your account, open the relevant order or top-up and use it. You can also request cancellation by emailing play@thecoop.games or calling +48 725 456 571. These contact routes remain available if the account option is unavailable. Include your account email, order or top-up reference and a clear statement that you want to cancel. You do not need to give a reason to exercise a statutory right of withdrawal.

Closing a payment page or browser tab does not prove that a payment was cancelled. Check the transaction status in your account. If a payment has completed, use the request process above.

2. Digital products and immediate supply

Consumers generally have a 14-day right of withdrawal for distance contracts, subject to applicable exceptions. Loss of the withdrawal right for immediately supplied ranks or Victory Coin packs requires express consent to immediate supply and acknowledgment of that loss before supply begins, where required by law.

Where the legal conditions are met, the right to withdraw from immediately supplied digital content ends when supply begins. Payment alone or acceptance of general terms is not treated as that separate consent. If the required consent and acknowledgment have not been obtained, we do not rely on immediate delivery alone to exclude your withdrawal right. Your rights concerning faulty, undelivered or misdescribed content remain unaffected.

3. Store Balance

Adding Store Balance is separate from buying a rank or Victory Coin pack. Under our Refund Policy, you may request the return of the unspent part of a top-up within 14 days of that top-up, even if part has been spent. Spent amounts follow the rules for the digital products purchased. This does not limit any longer or additional rights provided by law.

4. No recurring subscription

The currently listed ranks and Victory Coin packs are one-time purchases. There is no recurring subscription to cancel. Cancelling a purchase request does not automatically delete your account.

5. Refunds and consumer rights

Where a cancellation entitles you to a refund, we return the eligible amount to the original payment method. Statutory withdrawal refunds are made within 14 days after we are informed of the withdrawal, unless a different rule applies by law. Provider processing times may affect when the funds appear on your statement. See our Refund Policy for other refund cases.

Nothing in this policy limits mandatory rights applicable to consumers in the UK, EU or their country of residence.

6. Optional cancellation statement

“I hereby cancel my purchase of [product or top-up], ordered on [date], order reference [reference]. My account email is [email]. Name: [name]. Address: [address]. Date: [date].”

You may use this wording, but it is not mandatory.

7. Seller and contact

BRAAVAS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS 0001139326, NIP 6762681705, REGON 540223302, ul. Szlak 77/222, 31-153 Kraków, Poland. Email: play@thecoop.games.